Oracle Applications: Receivables Implementation System Study Questionnaire Part-2

Part 1->Part 1

	1.1.23	Do you send customer statements?
	1.1.24	Do you have multiple "remit to" addresses?
	1.1.25	How are multiple "remit to" addresses determined for each customer?
	1.1.26	What credit information is tracked for each customer?
	1.1.27	Do terms and conditions of customer agreements and/or payment terms change based upon the status of their accounts?
	1.1.28	How do you maintain/audit your customer data?
	1.1.29	Do you have a prospect system separate from the receivables customers?
	1.1.30	Who has access to your customer database?
	1.1.31	Do you have the same customers repeated multiple times in the data files or the same customer for different operating units?
	1.1.32	How do you track customers with different or multiple bill-to and ship-to addresses?
1.2		Sales
	1.2.1	How do you maintain and assign salespeople to customers?
	1.2.2	Do you track Sales Territory Information?
	1.2.3	How is Sales Territory Information for tracking purposes derived? (for example, customer, salesperson, and so on)
	1.2.4	Does your sales order cycle involve product shipment?
2		Billing Process
2.1		Invoicing
	2.1.1	Please describe you invoicing process.
	2.1.2	How do you link the specific products/services that you sell with general ledger accounts at invoice entry?
	2.1.3	Do you regularly invoice customers for the same items?
	2.1.4	Do you use standard invoice lines with default pricing and default accounting information?
	2.1.5	Do you ever use invoice forms and/or the invoice entry process for transactions other than billing customers?
	2.1.6	Do you use Customer Account Credit Memos?
	2.1.7	How are Customer Account Credit Memos used? Why are Customer Account Credit Memos used?
	2.1.8	What items appear on Customer Account Credit Memos?
	2.1.9	Do you enter invoices in batches? How are batch invoices defined?
	2.1.10	Do you use batch controls, such as counts and amounts?
	2.1.11	What are the units of measure you use when you bill customers for products and/or services?
	2.1.12	Do you require taxes to be established for use when preparing invoices?
	2.1.13	Do you validate the tax rate against a Customer’s Ship To address when preparing invoices?
	2.1.14	Do you have any subsidiaries that bill customers in a foreign currency?
	2.1.15	Are there any other foreign currency issues regarding invoice generation?
	2.1.16	How many invoice types do you have?
	2.1.17	How frequently do you invoice your customers?
	2.1.18	How do you number your invoices?
	2.1.19	How do you receive notice to create/generate an invoice to bill a customer?