Oracle Applications : Purchase and Requisition Notifications
Problem
As we know that Oracle Workflow mailer generates "Notification" for the Approvers and it goes in the form of email to them. This notification also contains the link to Approve Approve And Forward Forward Reject Request Information ... when the approver clicks on the link say "Approve", then an email is generated. But document remains in "In Process" state.
How to enable the approvers to take action right from their mailboxes.
Solution:
Once the e-mail notification is used to approve the document, the document
should change from "In Process" to "Approved" status.A notification sent
to originator stating that the document has been approved.
If this remains stuck in "In Process" run the concurrent job called
"Workflow Background Process" from Sys Admin picking the relevant document
type (ie PO Requisition Approval, PO Create Document, PO Approval)
Process Deferred = Yes
Process Timeout = Yes
Process Stuck = Yes
Wait for the job to complete then check the status of the document again.
If this still remains stuck, then you'll need to go into the workflow
itself to understand at what point the document is getting stuck. Here you
may need to refer this to Systems Administrator, understanding how the
workflow is configured to resolve the issues
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