Step-by-Step Guide to Configure Oracle Web Channel for Fusion Cloud Applications

Configure Oracle Web Channel and Set Up Digital Assistant for Fusion Cloud Applications

✅ What is a Web Channel in Oracle Cloud ERP / Oracle Digital Assistant?

A Web Channel is a communication interface that allows you to embed Oracle Digital Assistant (ODA) into a web-based application, such as:

Oracle Cloud ERP (via Redwood pages or Fusion App extensions)
Self-service portals
Intranet sites
Third-party web apps

This enables users to interact with the chatbot (ODA) directly from a browser-based UI, supporting conversational automation for tasks like:

Viewing payslips
Raising service requests
Checking procurement status
Navigating HR/Finance/SCM workflows

✅ Step 1: Sign In to Fusion Applications

Open your browser and go to your company's Oracle Fusion Cloud Applications URL.
Sign in using your Single Sign-On (SSO) credentials provided by your organization.

✅ Step 2: Access the Setup and Maintenance Area

Click the Navigator icon (≡) from the Fusion homepage.
Navigate to My Enterprise > Setup and Maintenance.

✅ Step 3: Select the Financials Offering

In the Setup and Maintenance page, click the Setup drop-down menu.
Select the Financials offering from the list.

✅ Step 4: Search for the Digital Assistant Task

In the search field, type and select Manage Digital Assistant.
Click the task to open its configuration page to configure