Customer Return to Credit
- Enter customer returns by referencing Item, Sales Order Number, and Customer Purchase Order Number of Invoice Number.
- Issue an RMA for the original order and manually process a new order line for the replacement item.
- Process Drop Shipment returns to supplier or receive products into your inventory.
- Manually accept or reject the goods from the customer at the shipping dock.
- Receive returned items into inventory using Purchasing Receipts.
- Enter partial or full receipts of customer material- partial items will be split into full receipts and partial receipts.
- Use the Standard pre-seeded Order Workflows to support order processing and invoice creation to the customer immediately after the order has been shipped.
- Run Auto Invoice to import invoice and credit information into the Oracle Receivables application.
- Apply returns for credit by applying credits to original invoices or by creating on-account credits.
- Process credit memos for customers who want to have the credit balance applied to their account.
- Process refunds to customer by entering a debit memo, applying the open credit memo to the debit amount, then printing the outstanding Credit Memo and sending a check request with the credit memo to Accounts Payable for processing of the refund check.
