For an Automatic Debit Memo to be created in AP, you need to ensure the below:
- The Supplier site set to allow RTS transactions.
- There must be an original invoice already in AP for the item being returned.
- The PO and the original Invoice must be to the same Supplier Site.
- The Supplier Site must be marked as both a Pay Site and a Purchasing Site.
- The invoiced quantity should not result in to Negative value (The return quantity must be equal to or less than the quantity invoiced.)
- The Create Debit Memo checkbox must be checked in the Receipt form.
- The return must be to the Supplier, and not to Receiving.
Note:
If the debit memo is not created automatically, you should create the debit memo manually in the Payables application.
